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- Provide day-to-day IT support to all employees across the company.
- Manage internal IT systems, user accounts and end-user devices.
- Troubleshoot hardware and software issues to keep business operations running smoothly.
Experience
Riverbed
- Provided advanced technical support for network performance monitoring products.
- Investigated and escalated complex customer issues to resolution.
- Collaborated with engineering and support teams to improve product reliability and customer satisfaction.
Citi
- Monitored enterprise network infrastructure for failures and performance issues.
- Responded to network incidents and restored service in a timely manner.
- Supported the stability and availability of Citi's managed network services.
AT&T
- Managed customer routers and implemented routing changes for Managed Router Services and Enhanced VPN offerings.
- Coordinated hardware replacements, including routers, CSU/DSU and MUX devices.
- Maintained network stability and ensured timely service delivery for enterprise customers.