EDEN WEE
IT and Network Operations Professional

EXPERIENCE

HomeOne
IT Administrator | 2020 – Present
- Provide day-to-day IT support to all employees across the company.
- Manage internal IT systems, user accounts and end-user devices.
- Troubleshoot hardware and software issues to keep business operations running smoothly.

Riverbed
Escalation Engineer | 2013 – 2016
- Provided advanced technical support for network performance monitoring products.
- Investigated and escalated complex customer issues to resolution.
- Collaborated with engineering and support teams to improve product reliability and customer satisfaction.

Citi
Infrastructure Analyst, Managed Network Services | 2010 – 2013
- Monitored enterprise network infrastructure for failures and performance issues.
- Responded to network incidents and restored service in a timely manner.
- Supported the stability and availability of Citi's managed network services.

AT&T
Network Controller, Managed Router Services / Enhanced VPN | 2007 – 2010
- Managed customer routers and implemented routing changes for Managed Router Services and Enhanced VPN offerings.
- Coordinated hardware replacements, including routers, CSU/DSU and MUX devices.
- Maintained network stability and ensured timely service delivery for enterprise customers.

EDUCATION

Nanyang Polytechnic
Diploma | 2003 – 2005